WhatsApp Business Autoresponder

An intelligent WhatsApp Business automation platform that handles customer conversations, qualifies leads, books appointments, and answers FAQs — all automatically.

Auto-Reply Engine:

• Keyword-triggered responses with regex matching
• AI-powered natural language understanding (GPT-4o)
• Context-aware conversations — remembers previous messages
• Multi-language support with auto-detection
• Business hours awareness — different flows for office/after-hours

Lead Qualification:

• Conversational lead capture (name, email, budget, needs)
• Lead scoring based on responses
• Auto-route qualified leads to sales team
• CRM integration (HubSpot, Salesforce, Zoho)
• Lead data export to Google Sheets

Appointment Booking:

• Calendar integration (Google Calendar, Outlook)
• Available slot presentation in chat
• Booking confirmation and reminders
• Rescheduling and cancellation handling
• Multi-location / multi-service support

FAQ & Support:

• Knowledge base integration
• Product catalog browsing in chat
• Order status lookup
• Return/exchange initiation
• Escalation to human agent with full context

Campaign Features:

• Broadcast messages to contact lists
• Template message management
• Campaign analytics (delivered, read, replied)
• Opt-in/opt-out management
• Media message support (images, PDFs, videos)

Tech Stack:

• Node.js + TypeScript
• WhatsApp Business API (Cloud API)
• OpenAI GPT-4o for AI responses
• PostgreSQL for conversation history
• React admin dashboard
• Docker Compose deployment